NAKURU, Kenya, October 8th -Kenya Revenue Authority (KRA) Board Chairman Ndiritu Muriithi has emphasised the organisation’s focus on taxpayer-centred service delivery.
He said they recognise that sustainable
Revenue mobilisation can only be achieved through collaboration with taxpayers.
The chairman said that the goal is only possible by listening and responding to their feedback.
“We aim to improve accessibility, simplify
services and build trust between KRA and the people we serve,” he said.
The chairman further said that KRA is accelerating digital solutions, expanding local service.
He said they are keen on introducing new customer-centred processes to make tax payment easier for businesses and individuals across the country.
He spoke during a Citizen Assembly held in Nakuru County, bringing together entrepreneurs, business owners and community representatives for a public conversation on tax administration and service delivery.
The forum is part of KRA’s nationwide stakeholder engagement programme designed to promote open dialogue, constructive feedback and inform service improvements.
Speaking during the forum, KRA’s Acting Commissioner for Micro and Small Taxpayers, Mr George Obel, noted that the Authority has expanded access to its services across various taxpayer segments, with a particular focus on small enterprises, the informal sector, and the emerging economy.
“We have enhanced our service offering from the iTax portal, to web, and now to USSD. Taxpayers can now easily access a range of services, such as PIN retrieval and PIN checker, some of the most sought-after services, simply by dialling *222# and selecting option 5 for KRA services,” he said.
“We are also working to expand our service touch points to ensure that taxpayers can receive KRA support within the locations they operate,” added Mr Obel.
These solutions will improve service delivery by ensuring that taxpayers in rural areas
can still access KRA services. The solutions also cater to both smartphone users and
those without smart devices, as the USSD code is accessible free of charge.
Participants expressed appreciation to KRA for the engagement and awareness session, noting that such interactions are key to building trust between the Authority and taxpayers.
Present during the engagement were Board Chairpersons Ms Winfrida Wanjiku Ngumi
of the Kenya National Highways Authority, Mr Genesio Mugo of the Kenya Dairy Board
and Hon Cornelly Serem of the Agriculture and Food Authority (AFA).
KRA Board Director Mr Richard Ndung’u, AFA CEO Dr Bruno Linyiru, KRA Commissioner for Shared Services Ms Nancy Ng’etich and Ag. Commissioner for Business Strategy, Technology and Enterprise Modernisation, Mr Alex Mwangi, were also in attendance.
KRA remains committed to fostering dialogue with taxpayers through a series of
engagements aimed at strengthening partnerships and ensuring that service delivery is responsive to the diverse needs of taxpayers across the country.
